Understanding
your requirements, challenges, and technology goals is the foundation
of our customer-centric solutions. Servtec professional services builds
solutions that address the complete spectrum of issues. Our team
applies real-world experiences to optimally integrate our solutions
with your business processes. We ensure that the
solution fits your needs and performs effectively, even in the
most dynamic and complex environments.
Service
Methodology
Through
years of experience, our professional services team has developed a
proven service delivery methodology to achieve maximum efficiency and
productivity for every customer engagement. The success of our service
delivery is achieved with the following 4-step process:
Assess, Design, Implement, Support.
| Stage 1 - Assess |
Our
team works closely with the customer to evaluate and gather all
requirements. Specific IT issues that need to be addressed are
identified. During the assessment stage, we take a
holistic view of your entire IT infrastuction. Coupled with our
expertise in multiple domains and operating systems, we work towards a
solution that is both state-of-the-art and one that takes into account
the complexities of heterogeneous environments. When formulating the
solution, we also take into account the factors such as ease of
management, compliance and security requirements.
|
| Deliverables |
| Technical
Qualification |
To
qualify and verify the validility of the proposed solution to achieve
customer requirements. |
| Preliminary
conceptual diagram |
1st
high-level diagram conceptual design of the proposed solution. |
| Requirements
Studies |
Defines
the actions, deliverables, and milestones required to achieve customer
acceptance. |
| Engagement
Plan |
The
highest-level plan used to initially define the engagement activities.
It serves as the project baseline. |
| Stage 2 - Design |
After
analyzing the customer business requirements and the
existing environment, the team will come out with a detailed
solution that is aligned with the key objectives. The design
stage is an inclusive process with a high level of involvement from the
customer. Key design considerations are discussed with the customer and
feedbacks are more than welcome at this stage.
Finally, when
the design is finalised, a document is submitted at the end of this
phase. The content of the document includes the scope of
work, architectural diagram, design
considerations, build
specifications and a broad schedule for deployment.
|
| Deliverables |
| Statement
of work |
Describes
the project and its objectives; identifies the delivery approach; lists
key assumptions; defines roles and deliverables; maps a high-level
project schedule. |
| Implementation
Schedule |
Defines
implementation tasks, task owners, interdependencies and timelines. |
| Site
Preparation |
Pre-requisities,
Site Planning and Installation activities required before
implementation of project. |
| Interoperability
guide |
Verification
of the detailed configuration information including: code levels, micro
code, patch version, and other specific requirements for hardware and
software components. |
| Architectural
Diagram |
A
diagram that shows how the solution fits into the customer's
infrastructure. Also shows how the various components in the solutions
are logically or physically connected. |
| Build
Specification |
Document
that includes product settings and configurations. |
| Stage 3 - Implement |
During
implementation, all risks and expected downtimes are made known to the
customer. For critical systems in production, we provide a step-by-step
guide on the steps we will be performing so that the customer may know
the risks involved.
A rollback plan is also provided for critical
activities such as migration. A backup of the current configuration is
always taken before we perform any activity that requires changing the
current configuration.
All implementation are carried out
based on best practices from the principal vendors. However,
we do
recognize that all environments are unique and sometimes, we
may need to deviate from the best practices to provide a best
fit
solution.
At the end of an implementation, we conduct a full
knowledge transfer to the customers' adminitration supported by
excellent and comprehensive documentation. Post-engagement, we remain
fully available on a consulting basis, whether to answer routine
questions or advise on upgrades and patches.
|
| Deliverables |
| User
Acceptance Test Plan |
A
test plan which is conducted with the client to test the expected
behaviour and functionalities of the solution. |
| Training
Documentation |
Document showing
how various settings and configurations for the solution can be
changed. |
| Certificate
of Completion |
Customer
acceptance of the solution. |
| Stage 4 - Support |
If
required, you may purchase support on your solutions from us. Our
engineers are on standby 24/7 to meet the strictest of SLAs. Our
commitment to you need it ensures that you are able to meet your
business objectives. Our long-term commitment to your business success
is further proof that we believe in our solutions and we will always
stand by them.
|
|
|
